Frequently Asked Questions

Will this course be delivered Live or is it Pre-recorded?

This will be a pre-recorded course, so it will always be available to you on-demand to study at your own pace and as per your convenience. We will be coming up with more courses soon, which will have Live components also.

How long will it take to get access to the course?

Once you make the purchase, your login and access credentials will be emailed to you. The email will be delivered to you in approximately 15-30 minutes of your purchase. Please keep in mind that the email can be diverted to your spam / promotions / updates tab by your email provider. The email will come from

Which language is the course delivered in?

This course will be delivered in English. The video content, course PDF material, assessment exercises will also be in English. Depending on feedback, we may launch future courses in Hindi.

For how long will I have access to this course after purchasing?

This course comes with Lifetime Access. You will continue to have access to this course for as long as you want.

Will I get a certificate of completion?

Yes, on successful completion of the course you will be issued a Certificate of Completion. You can share the certificate on Social Media, LinkedIn or your Resume.

The Course Videos are not playing. What do I do?

1. Try logging into your account from another browser. 2. If that doesn't work, try logging into your account from Chrome Incognito mode. 3. If the issue doesn't resolve itself, please send us an email on

I have forgotten my username and password. What do I do?

For Username:

1. The username is your registered email ID that you used while buying the course. 2. If you have multiple email IDs, then please search for the email with subject "Welcome to Ultimate Guide to your Personalized Skincare Routine - Chetali Chadha". 3. The email ID where you find this email will be the username.

For Password:
1. Please Click Here 2. Clink on the 'Login' button on the top right of your screen. 3. Click on the 'Forgot your password' button. 4. Enter your registered email ID. 5. You will get a link to reset your password. Please use the new password to login to your account.

I have made the payment; however I have not received the course access email. What do I do?

Please do not panic :) I am always here for you. Kindly send us an email at and we will resolve this for you.

What if I don't like the course and want to cancel?

We are so confident in the quality, value and love we have put in this course, that we offer a 100% money-back guarantee if you claim the refund within 3 Days (72 Hours) of purchase. You can email us at and we will refund your money, no questions asked.

I have a different issue which is not listed.

Kindly send us an email at and we will get back to you.